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Miriam Hall

What was your background before joining Chartwell?

I joined Chartwell in the beginning of 2014, moving from a COO role in a technology company. My education is in Physics and Philosophy, which I studied at Oxford University before moving directly into an Operations Consultant role at another consultancy.

The philosophy behind Chartwell is what sets it apart: each of the partners passionately wants to create the greatest possible impact in the shortest possible time and consequently they exhibit an extremely high level of commitment to developing their staff as fast as possible. That reflects itself in the faith that we place in our people and means that the opportunities you’re given to develop and make a difference at any stage in your career are exceptional.

What have been the biggest factors for your professional development since joining Chartwell?

There have been two main drivers: opportunities and support.

In terms of opportunities, throughout my career I’ve constantly been given the chance to push my abilities and take on the next challenge as soon as I’ve felt able. When I talk to some of my friends in other careers, I get the impression that sometimes they get a new role, spend a few months learning how to do it and then spend years in that role, barely developing before the next step up. That sounds so alien to me- as soon as I felt I’d got good at managing a single stream of work, I could take on two and project management responsibilities, and so on.

I was only able to seize these opportunities due to the support offered by the senior team. At every stage of my development, I always been given a structured framework to help me guide the client through the obstacles between them and the next level of efficiency. The partners’ decades of experience meant they knew how to guide me in the issues I faced and could make sure that when I was taking on new challenges I had a solid foundation of support and advice to build on.

What is a typical week for Chartwell Principal?

No two weeks are ever the same, which is one of the things I love about my current role, but to give a taste of the kind of work I will be involved in day to day:

MONDAY: I often take the opportunity to work from home on a Monday, catching up with my network (mostly friends I’ve met on previous projects) and developing some of the cutting-edge improvements from a current project into a structured method that we can teach our consultants and other clients.

TUESDAY & WEDNESDAY: I might go on site to one or two of the handful of client projects I’ll be managing at any one time, catching up with the Chartwell team and helping them to understand and overcome obstacles to generating improvement at the fastest rate. I’ll also catch up with the members of the clients’ teams to understand how we could be helping them even more effectively.

THURSDAY: I also often visit new sites of potential clients, who’ve typically heard about the way we’ve helped one of their network and are interested to see how we might help them too. Getting this swift insight into lots of different businesses and the challenges they’re facing- and bringing real value to them in terms of how they might overcome those challenges- is one of my favourite parts of my current role.

FRIDAY: Fridays are in the office and dedicated to staff development, so I might be training the team, coaching another consultant one-on-one, or receiving advice on a problem from one of the partners.