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Steffen Kusterer

What was your background before joining Chartwell?

I joined Chartwell in 2014.  Previously, I spent eleven years working for The Boston Consulting Group (BCG).  There, I lead twelve projects in a Principal or Project Leader role and worked on another fourteen projects as Consultant or Associate.  Most of my projects were in the Industrial Goods sector, where I specialised in operations efficiency and company turnarounds.

Before I started my professional career, I studied Business Management at the Otto-Friedrich-Universität Bamberg and additionally I received a Ph.D. in Management from Freie Universität Berlin.

What have been the biggest factors for your professional development since joining Chartwell?

The reason I decided to join Chartwell is because here, I would have the opportunity to be directly involved in building up a smaller, but highly interesting and dynamic consultancy.  Their strong business focus fits extremely well with my experience and during my time here I have already been able to help multiple clients to improve their operations significantly.

Bringing in new clients and delivering significant improvements is an important part of my work.  Furthermore, I am co-leading the Berlin office, which includes a broad selection of activities.  For example, I have so far had direct involvement in recruiting people, growing the business pipeline, people development, marketing activities and budget responsibility.

What is a typical week for Chartwell Principal?

Very few could be described as ‘typical’.  For example, I could be doing some administrative work in the office on Monday, then fly to a project location and be on site with the team on Tuesday and Wednesday.  Thursday I could see a potential client for a proposal presentation and Friday I could be running an Assessment Centre to assess potential candidates.  Really, there is rarely a week like the next and I love this diversity in my role at Chartwell.