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Privacy & Cookie Policy

Chartwell Consulting's Privacy & Cookie Policy

Privacy Policy

Thanks for visiting the Chartwell website. This privacy policy explains why, how and what, information we collect when you visit our website. It also explains the specific ways we use and disclose that information. We want to make it clear, we take your privacy extremely seriously, and we never sell your data for sales or marketing use. Our aim is to be as clear and open as possible about what we do and why.

If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at dataprotection@chartwell-consulting.com

 

Why we process your personal data


We process your personal data primarily based on Legitimate Interest as a business but only if necessary for the purpose we collected it for. We will also process data based on contractual and transactional obligation where necessary. We may process your data for;


• Sales and marketing activities such as calls, emails and other types of communications
• Understanding how you interact with the website and social media
• Account activity such as, email, written and verbal communications and agreements

We will only store your data, for as long as we need it to undertake any of the processes listed above.


1. How we Collect Information About You

a. About You: When you use the website or use our Service, send us an email, or communicate with us in any way, you are voluntarily giving us information that we collect.
That information may include either your or your Contacts name, physical address, email address, IP address, phone number, as well as details including occupation, location, history, and other demographic information. By giving us this information, you agree to this information being collected, used, disclosed, transferred to our data storage stored by us.

b. Automatically: When you browse our website or use our Service, we may collect information about your visit to our website, your usage of the Service, and your web browsing. That information may include your IP address, your operating system, your browser ID, your browsing activity, and other information about how you interacted with our website or Service. We may collect this information as a part of log files as well as through the use of cookies or other tracking technologies. Our use of cookies and other tracking technologies is discussed more below, and in more detail in our Cookie Policy below. To ensure our prospects and clients receive the most relevant communications, we use some automated processes to send you communications. These processes (such as lead scoring and marketing based on behaviour), might indicate what the contents of a marketing email may be, or indicate to us when the best time to contact you might be.

c. IP address lookup: We use third parties to provide information about visitors to our websites. When you visit our website, we will record your IP address. This address will be matched against public and proprietary IP address databases to provide us with information about your visit. This information may identify the organisation to whom the IP address is registered but not individuals. In some limited cases i.e. single person companies, it may be possible to identify personal data from publicly available ICANN data.

d. Cookies, tracking & beacons: We may use various technologies to collect and store information when you use our website or Service, and this may include using cookies and similar tracking technologies, such as pixels and web beacons, to analyse trends, administer the website, track users’ movements around the website and Service, serve targeted advertisements, and gather demographic information about our user base as a whole.

Cookies/tracking: Cookies allow us to provide important site functionality, so you don’t have to re-enter lots of information. They also allow us to remember what links and pages have been clicked or viewed during a session. If you have provided us with personal data, completing a contact form for example, we may associate this personal data with other information. This will allow us to identify and record what is most relevant to you. By using your browser controls, you are always in control of the cookies we store and access on your computer. More information on how to control cookies and limit personal data processing can be found at youronlinechoices.com/uk/five-top-tips. For comprehensive information on how to change your cookie settings in a wide variety of different web browsers, visit www.aboutcookies.org.
Users can also control the use of cookies at the individual browser level.

Chartwell’s main cookies:
Google Analytics Cookies: Google Analytics is a website monitoring tool that allows users to see volumes of website visitors, their source, and to analyse how the content of their website is viewed and navigated. This in turn allows optimisation of the content and pages and the marketing programs that drive traffic to the website. Google Analytics does not store any personal information about website visitors, but does use persistent cookies to identify repeat visitors. You may universally opt-out of all Google Analytics tracking used by all websites by visiting the following url – https://tools.google.com/dlpage/gaoptout

GatorLeads Cookies: GatorLeads is a tool that identifies the business or organisation that website visitors belong to, based on a reverse IP Lookup. GatorLeads also use cookies to process this identification, and personal information about individual users is stored. Cookies used by GatorLeads store information about your current web browsing session (pages viewed, time on site etc) and the dates and times of previous website visits.


This information is used by Chartwell to profile website visitors, to better understand the way in which our website content is viewed by different segments.


Email Marketing Post-Click Tracking Cookies: These cookies are used to report on the pages that have been viewed by visitors to the site who have followed links from our email marketing campaigns. This analysis helps us to understand additional content that is viewed by the contacts in our database and therefore allows us to improve and tailor future campaigns to those contact’s specific areas of interest.

Beacons/Pixels: On our website and in our emails, we use web beacons. When we send emails to Contacts, we may track behaviour such as who opened the emails, who clicked the links and which pages of our website they have visited. This allows us to measure the performance of our email campaigns and to improve our Service and website. To do this, we include single pixel, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details.

e. Data sources: Other than the aforementioned ways of obtaining data (form fills on the website, cookies, verbal and written) we may obtain information about you from third party sources, such as public databases, data service companies, social media platforms and third party data providers. We take steps to ensure that such third parties are legally permitted or required to disclose such information to us.


Examples of the information we may receive from other sources include: demographic information, device information (such as IP addresses), location, email address, contact number, technographics, and online behavioural data (such as information about your use of social media websites, page view information, and search results and links). We use this information, alone or in combination with other information (including Personal Information) we collect, to enhance our ability to provide relevant marketing and content to you and to develop and provide you with more relevant products features, and services.


f. Who will see your data: Your data will only be seen and used by employees of Chartwell. We operate a role-based access policy for personal data. What this means, is that an employee will only have access to personal data, if they need that access to do their job. We do not share the personal data of prospects or clients with any third parties.

 

2. How we use your information


We may disclose Personal Information and use personal data acquired from and provided by yourself to fulfil any of your requests and to send you appropriate and useful communications. You should be aware this includes, but not limited to, the types of communications explain in section 6, b, point 1.


We use your data for the following purposes:


a) To promote use of our services to you. For example, if we collect your Personal Information when you visit our website, we may send you an email which we think you might be interested in. You can stop receiving our marketing emails by following the unsubscribe link included in every email we send.


b) To send you informational and promotional content in accordance with your marketing preferences. You can stop receiving our promotional emails by following the unsubscribe link included in every email.


Types of communications: By processing your Personal Information under Legitimate Interest, you will receive any specific piece(s) of information you requested, as well as allowing us to send you appropriate and useful communications. This includes but is not limited to; invitations to our events and our latest assets (whitepapers, guides, reports, infographics, videos and case studies). At any time, you can update your preferences (or completely unsubscribe/opt-out of our marketing) by clicking the unsubscribe link in any emails you receive from us. The link will always be in the footer of the email. You can also stop receiving emails from us using that same link. If you don’t have an email from us to hand and want to unsubscribe, please follow this link.

c) To bill and collect money owed to us by our clients. This includes sending you emails, invoices and receipts.


d) To transfer your information in the case of a sale merger, consolidation, liquidation, reorganisation, or acquisition. In that event, any acquirer will be subject to our obligations under this Privacy Policy, including your rights to access and choice. We will notify you of the change either by sending you an email or posting a notice on our website.


3. Disclosing Information


We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete the transaction – e.g., when arranging for a courier company to deliver goods that you have ordered. We may also use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent.
We may from time to time provide information of a general nature to third parties – for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.


4. GatorSocial


Chartwell’s social posting platform is GatorSocial.


What Personal information does Chartwell’s GatorSocial application collect?


We collect the following types of information from our users:
Personal Information You Provide to Us:

• For GatorSocial’s Twitter connection we collect:

I. Information of our followers, their screen name and profile image
II. Counts of our timeline engagement likes and retweets
III. The user mention information

• For GatorSocial’s Facebook connection we collect:

I. Facebook page count information is only collected for: likes, mentions, followings and checkins of our page
II. Facebook post count information is only collected for: views, engagement and likes
III. For GatorSocial’s LinkedIn connection, there is no personal identifiable data stored.

Personal Information Collected Automatically:


• For GatorSocial’s Facebook connection:

I. Facebook page count information is only collected for: likes, mentions, followings and checkins of our page
II. Facebook post count information is only collected for: views, engagement and likes

• For GatorSocial’s LinkedIn connection:

I. Collect and store counts only for engagement, impressions, likes and shares, of LinkedIn company Pages
II. Collects and stores of the name of your company

5. Public Information and Third-Party Websites


a) Social media platforms and widgets. Our website includes social media features, such as the Facebook Like button. These features may collect information about your IP address and which page you are visiting on our Website, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. We also maintain presences on social media platforms including Facebook, Twitter, and LinkedIn. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.


b) Links to third-party websites. Our website include links to other websites, whose privacy practices may be different from ours. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.


6. Your Rights


You have certain rights given to you by law, that means you have an amount of control over your personal data that we process.


I. Access to Your Personal Data: This right allows you to confirm that your personal data is being processed and to allow you to check if the processing is lawful.
II. Correcting Any Mistakes: The right of rectification allows you to instruct an organisation that is processing your personal data, to rectify any mistakes.
III. Right to be Forgotten: You have the right to instruct an organisation to erase your personal data.
IV. Stop Processing: The right to stop the processing of your personal data
V. Moving Data: The right to data portability means that under certain circumstances you will be able to ask for your personal data to be transferred from one organisation to another.
VI. Right to Object to Direct Marketing: You have the right to object to the processing of your personal data for the purposes of direct marketing.
VII. Object to Profiling: Under certain circumstances, you are able to object to profiling and/or automated decision making.

If you wish to raise a complaint about how we are using your information, exercise any of the rights set out above, or if you have any questions or comments about privacy issues, you can contact us by:

• UK: writing to Data Protection Officer, 78 York Street, London, W1H 1DP;
• DE: writing to Data Protection Officer, Unter den Linden 10, Berlin 10117; or
• sending an email to mailto: dataprotection@chartwell-consulting.com

UK: You can also complain to the Information Commissioner’s Office (ICO), which regulates and supervises the use of personal data in the UK, on 0303 123 1113.

We may modify or amend this privacy policy from time to time.


Cookies


Cookies are small text files that are placed on to your computer by websites that you visit. They are used to make websites work, to improve efficiency of websites, to improve the user’s experience and to provide usage information on websites. This information should make your website visits more productive by storing and using information on your website preferences and habits.


Your web browser can choose whether or not to accept cookies. Most web browser software is initially set up to accept them.


We may offer cookies to you and you should ensure that your web browser is set up to not accept cookies if you do not wish to receive them. Please note that if you disable cookies, some services or website functionality may not be available. For further information about cookies and how to disable them please go to aboutcookies.org. We use the following cookies:

• Essential cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, and to use online forms.

• Analytical cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

• Marketing cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences. These cookies also record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website, the advertising displayed on it and communications sent more relevant to your interests.


By continuing to use this site, you are accepting our use of these cookies that make advertising and communications more relevant to you and your interests, and further help us to improve the site.

We may modify or amend this cookie policy from time to time.

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