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Technical Services: Technical Course Delivery

Opportunities identified to improve the efficiency of training delivery - reducing required trainer and delegate time by > 35%


Support Services – Technical Training


Identify opportunities to improve the efficiency of training delivery to enable better training outcomes with more efficient delegate and trainer days.


  • Studies mapped out opportunities to compress delegate and trainer days.

"The opportunities for course compression will reduce our customers' training burden and save them money." - Training Director

Why was Chartwell brought on board?

A large public-sector training organisation had just outsourced their training operations to a leading support services company.  Both sides were looking for ways to redesign the training delivery model to save both delegate time and cost of delivery.

Project Work

The complex portfolio of training courses and delivery facilities was assessed in detail to understand and quantify the opportunities for savings. The types of changes considered included re-designing, packaging, and pairing courses, as well as conversion to computer-based training.

The top 40 courses made up over 85% of all training hours, which meant we could take a highly prioritised approach to the compression analysis.

The analysis highlighted opportunities to reduce required trainer and delegate days by > 35%